TERMS & CONDITIONS
Terms & Conditions
Good Neighbor Cleaning CA
Effective Date: July 3, 2026
Welcome to Good Neighbor Cleaning CA. These Terms & Conditions ("Terms") govern your use of our website and your purchase or use of cleaning services provided by Good Neighbor Cleaning CA ("Good Neighbor Cleaning CA," "we," "us," or "our").
By using our website or booking our services, you agree to these Terms.
1. Our Services
Good Neighbor Cleaning CA provides residential and commercial cleaning services, which may include standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and other cleaning services offered through our website or booking platform.
Specific services, pricing, availability, and service details are presented during the booking process.
We reserve the right to modify, discontinue, or change our services at any time.
2. Booking Services
Customers may request cleaning services through our online booking system or other approved booking methods.
A booking is considered confirmed when Good Neighbor Cleaning CA or its booking system provides confirmation of the appointment.
Availability is subject to scheduling and service-area limitations.
We reserve the right to contact you regarding your booking when additional information or clarification is needed.
3. Customer Information
Customers are responsible for providing accurate and complete information when booking services.
This includes:
Name
Phone number
Email address
Service address
Property information
Access instructions
Requested services
Relevant information that may affect the performance of the cleaning service
Incorrect or incomplete information may affect our ability to provide the requested service.
4. Access to the Property
Customers are responsible for providing reasonable and safe access to the property at the scheduled appointment time.
If our cleaning personnel cannot access the property because appropriate access has not been provided, the appointment may need to be rescheduled and applicable charges may apply if previously disclosed during booking.
5. Property Conditions
Customers should disclose conditions that may materially affect the cleaning service, including excessive clutter, hazardous materials, significant property damage, pest infestations, or other unusual conditions.
Good Neighbor Cleaning CA reserves the right to decline or discontinue a service if conditions present a safety risk to our personnel or others.
6. Pets
Customers are responsible for informing Good Neighbor Cleaning CA about pets located at the property.
For the safety of customers, pets, and cleaning personnel, we may request that pets be secured in a safe location while cleaning services are being performed.
7. Pricing and Payment
Prices are based on the information provided during the booking process and the services selected.
Additional charges may apply when circumstances materially differ from the information provided during booking or when additional services are requested.
Customers are responsible for paying the amount due for services according to the payment terms presented at booking.
8. Cancellations and Rescheduling
Customers may cancel or reschedule appointments according to the cancellation and rescheduling terms presented during the booking process.
Any applicable cancellation, rescheduling, or other service fees will be disclosed at the time of booking or before the applicable charge is incurred.
9. Service Quality and Customer Concerns
We want our customers to be satisfied with their cleaning service.
If you have a concern regarding a completed service, please contact Good Neighbor Cleaning CA as soon as reasonably possible so that we can review the concern and determine an appropriate resolution.
Issues should be reported promptly so that we have a reasonable opportunity to investigate and, where appropriate, address the concern.
10. Service Limitations
Cleaning services are intended to clean and maintain the areas and surfaces reasonably covered by the service selected.
Some stains, damage, buildup, discoloration, odors, or other conditions may not be completely removable through ordinary cleaning methods.
We do not guarantee that every stain, mark, odor, or condition will be completely removed.
Certain services or conditions may require specialized treatment or a specialized contractor outside the scope of our cleaning services.
11. Safety
For the safety of our customers and cleaning personnel, Good Neighbor Cleaning CA may refuse or discontinue service when a property presents an unsafe condition.
Examples may include, but are not limited to:
Hazardous substances
Dangerous or aggressive animals
Significant pest infestations
Unsafe structural conditions
Exposed electrical hazards
Biohazards
Other conditions that reasonably present a safety concern
12. SMS TEXT MESSAGES
Customers may have the option to receive text messages from Good Neighbor Cleaning CA relating to their cleaning services.
By separately opting in to SMS communications, you agree to receive service-related text messages such as:
Booking confirmations
Appointment reminders
Scheduling updates
Cancellation or rescheduling notifications
Other service-related customer care messages
Message frequency varies based on your bookings and interactions with Good Neighbor Cleaning CA. Customers will generally receive approximately 2–4 messages per scheduled cleaning appointment.
Message and data rates may apply.
You may opt out at any time by replying STOP to a text message.
For assistance, reply HELP or contact Good Neighbor Cleaning CA.
SMS consent is not required as a condition of purchasing cleaning services.
13. Website Use
You agree not to misuse our website, attempt to gain unauthorized access to our systems, interfere with website functionality, or use the website for unlawful purposes.
We may restrict or terminate access to our website when reasonably necessary to protect our business, customers, or systems.
14. Intellectual Property
Unless otherwise stated, content appearing on the Good Neighbor Cleaning CA website, including logos, graphics, text, photographs, designs, and other materials, belongs to Good Neighbor Cleaning CA or is used with permission.
You may not reproduce, modify, distribute, or commercially exploit our website content without written permission.
15. Third-Party Services and Links
Our website and booking process may use or link to third-party services, including booking, payment, scheduling, communication, and other technology platforms.
Third-party services may have their own terms and privacy policies. Good Neighbor Cleaning CA is not responsible for the independent policies or practices of third-party providers.
16. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the Effective Date shown at the beginning of these Terms.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
17. Governing Law
These Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Contact Us
If you have questions about these Terms or our services, please contact:
Good Neighbor Cleaning CA
Website: www.goodneighborcleaningca.com
Email: hello@goodneighborcleaningca.com
Phone: (323) 433-6761