PRIVACY POLICY
Privacy Policy
Good Neighbor Cleaning CA
Effective Date: July 3, 2026
Good Neighbor Cleaning CA ("Good Neighbor Cleaning CA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, request information, book cleaning services, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can exercise certain privacy choices.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
First and last name
Phone number
Email address
Service address
Billing and payment information
Information about the cleaning services you request
Appointment and booking information
Information you provide regarding your home, property, access instructions, pets, or cleaning preferences
Communications you have with us
Information submitted through our website, booking forms, contact forms, or other customer service channels
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
Process and manage cleaning service bookings
Confirm appointments and provide appointment reminders
Communicate with you regarding your scheduled services
Respond to questions, requests, and customer service inquiries
Process payments
Provide and improve our cleaning services
Coordinate services with cleaning personnel and service providers
Send service-related notifications
Maintain business and transaction records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws and legal obligations
We do not use your information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice when required.
3. SMS TEXT MESSAGING
If you choose to receive text messages from Good Neighbor Cleaning CA, we may send SMS messages related to your cleaning services.
These messages may include:
New booking confirmations
Appointment reminders
Appointment or scheduling updates
Rescheduling or cancellation notifications
Service-related customer care messages
Other necessary communications relating to a service you have requested
Message Frequency
Message frequency varies depending on your bookings and interactions with Good Neighbor Cleaning CA. Customers will generally receive approximately 2–4 messages per scheduled cleaning appointment, although additional messages may be sent when necessary to communicate changes, cancellations, rescheduling, or other service-related information.
Message and data rates may apply.
You are not required to consent to SMS messages in order to purchase cleaning services.
How to Opt Out
You may opt out of SMS messages at any time by replying STOP to a message from us.
After you send STOP, you may receive a confirmation message, and you will no longer receive recurring SMS messages from us unless you subsequently provide consent again.
For assistance, reply HELP to a message from us or contact Good Neighbor Cleaning CA through our website.
Mobile Information and SMS Consent
Good Neighbor Cleaning CA does not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
Your mobile number and SMS consent information may be provided to service providers that assist us in delivering the services you have requested, such as our booking and messaging platforms. These providers are used to operate our business and deliver requested communications and are not authorized to use your SMS consent or mobile information for their own independent marketing purposes.
This distinction is important because Twilio specifically requires the privacy policy to state that mobile information and messaging consent are not shared for third-party marketing.
4. Booking and Payment Information
When you book a cleaning service, we may use third-party booking, scheduling, payment, and customer management platforms to process and manage your appointment.
These providers may receive information necessary to complete the requested service, such as your name, phone number, email address, service address, appointment information, and payment-related information.
We do not store complete payment card information on our website unless expressly stated otherwise. Payment information may be processed directly by third-party payment processors.
5. Service Providers
We may use trusted third-party service providers to help operate our business, including providers that assist with:
Online booking and scheduling
Customer communications
SMS messaging
Payment processing
Website hosting
Website analytics
Business administration
These providers may have access to personal information only as reasonably necessary to perform services on our behalf.
We do not authorize service providers to use your personal information for purposes unrelated to providing services to Good Neighbor Cleaning CA, subject to their own applicable privacy policies and legal obligations.
6. Information We Do Not Sell
We do not sell your personal information.
We also do not sell, rent, or share your mobile phone number or SMS consent information for third-party marketing or promotional purposes.
7. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand how visitors use our website, improve website functionality, and evaluate website performance.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and otherwise fulfill the purposes described in this Privacy Policy.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
10. California Privacy Rights
California residents may have certain privacy rights under applicable California privacy laws.
Depending on whether a particular law applies to our business and your circumstances, you may have rights relating to your personal information, including rights to request access to or deletion of personal information, correction of inaccurate information, or information regarding how personal information is collected and used.
California law does not necessarily require every business to provide every privacy right in every circumstance. We will process valid requests in accordance with applicable law.
To submit a privacy-related request, please contact us using the contact information provided below.
California's Attorney General explains that covered businesses' privacy policies should explain applicable consumer privacy rights and how consumers can exercise them.
11. Children's Privacy
Our services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Good Neighbor Cleaning CA
Website: www.goodneighborcleaningca.com
Email: hello@goodneighborcleaningca.com
Phone: (323) 433-6761