Yes! Our cleaning teams arrive fully equipped with professional-grade cleaning supplies and equipment. If you'd prefer that we use your own products, simply leave a note when booking and we'll be happy to accommodate your request.

We may be able to accommodate same-day or next day appointments depending on our team's availability. Please give us a call at (323) 433-6761 to discuss your cleaning needs and confirm availability.

You do not need to be home during your cleaning. If you'd like, you can provide us with an entry code or let us know where you've left a key. We'll treat your home with the same care and respect we'd want for our own—locking up securely when we're finished and leaving your space fresh, clean, and ready to enjoy.

We love meeting your furry family members! To keep both your pets and our cleaning team safe, we kindly ask that pets be crated or comfortably confined to a separate area during your appointment. Vacuums and other cleaning equipment can be loud and unsettling for some pets, so this helps keep everyone happy, safe, and stress-free. Thank you for helping us care for your home—and our four-legged neighbors, too!

Cancellations or rescheduling requests made 24 hours or more before your scheduled appointment will not incur any fees.

Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee.

No Access / Lockout Policy

If our cleaning professionals arrive at your scheduled appointment and are unable to access your home, we will:

1. Attempt to contact you using the phone number on file.

2. Wait up to 15 minutes for a response or access to the property.

If we are unable to reach you or gain access after 15 minutes, the appointment will be considered a lockout/no-show, and the full cost of the scheduled cleaning will be charged.

Our team reserves this time specifically for your home. When we are not notified of a cancellation in advance, we are unable to offer that appointment to another client, resulting in lost time for our cleaners and our business.

Thank you for understanding and helping us provide reliable, dependable service to all of our neighbors.

Your satisfaction matters. If something wasn't cleaned to your expectations, please call us and let us know within 24 hours and we'll make it right.

We believe a cleaning service should feel like having a trusted neighbor help care for your home. That's why we focus on consistent quality, attention to detail, friendly communication, and those little extra touches that make coming home feel even better.